Shipping policy

Where we ship

We ship from California, USA, to addresses in the USA and most other countries.

Cost

Shipping is calculated at checkout from the weight of your order, the shipping method, and the destination. Economy shipping within the USA starts at $5.50 and priority shipping at $10.90. International shipping starts at $14.00.

Processing and delivery times

Orders are normally processed within 4 business days, or up to 5 business days at peak times such as Black Friday and Christmas. Delivery time is in addition to processing time:

  • USA, standard: 3–4 business days
  • USA, economy: 5–8 business days
  • International, express (UPS): about 5 business days
  • International, economy (Asendia or USPS First Class Package International): typically 8–15 business days, but sometimes much longer. Up to 10 weeks should be considered normal.

These times are estimates, not guarantees, and shipping may be slower during peak periods.

International orders: duties and taxes

International shipments are sent DDU (delivered duty unpaid). Import duties, VAT or GST, tariffs, and brokerage fees are not included in our prices or shipping charges, and are the buyer’s responsibility at delivery. Your country’s customs office can tell you what to expect.

Your postal service or courier may contact you to arrange payment, so please give a correct phone number and email address when ordering. If tracking shows your package has reached your country but you haven’t heard anything, contact your local postal service with the tracking number. Packages that can’t be delivered after several weeks are returned to us.

International tracking

Economy international shipments have limited tracking. After a package leaves the USA, tracking may not update again until it reaches customs or your local post office, even though the package is still moving. Your own country’s postal service tracking page sometimes shows more detail. For end-to-end tracking and faster, more predictable delivery, choose an express method (UPS or DHL) at checkout.

Lost or damaged shipments

If your package hasn’t arrived after the expected time, or arrives damaged, please contact us within 90 days of the shipping date so we can investigate. If a shipment is permanently lost or destroyed, we will replace it or refund your order.